Troubleshooting
From help.officedesktop.com
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I am having trouble logging in
If you are unable to log in, check to see if your URL, and User ID and Password are correct. Please remember that Password is case-sensitive; make sure your CapsLock is off.
If you are sure you have entered all information correctly, please contact your System Administrator to see if there is a problem with the network. You may also want to perform a System Check from the login page.
I cannot make changes to a document from a Shared Folder
It’s possible that you have been granted Read-Only access to the Shared Folder. Contact the owner of the Personal Folder to see what permissions you have to that folder.
I cannot open a document stored in a Personal Folder
Check to see if the document’s extension (.doc, .ppt, .pdf, etc.) is associated with a program (Word, PowerPoint). To be able to open the document, you must have the program associated with it installed on the computer that you are using.
I cannot open a pop up
Check to see if there is an open pop-up window from your current section. If there is a pop up window already open you must close it in order for you to open an another pop up window.
I cannot send messages from my iPhone
If you are unable to send messages from your iPhone but you can receive them with no problems the issue is usually with the SMTP settings. Please follow the steps below:
- Go to Settings - click on Mail, Contacts, Calendars - click on the account you are having troubles with
- Scroll down to Outgoing Mail Server
- SMTP should say "mail.odmailbox.com"
- Click on "mail.odmailbox.com"
- Primary server should say "mail.odmailbox.com On"
- Click on "mail.odmailbox.com On"
- Confirm the following information:
-- Host Name: mail.odmailbox.com
-- User Name: your full email address, e.g. "jsmith@company.com"
-- Password: your current password to your online workspace. Please retype the password just to be on the safe side.
-- Use SSL: OFF
-- Authentication: Password
-- Server Port 587
