FAQ
From help.officedesktop.com
How do I change my password?
Click Settings at the top of the screen and select Login Password. Make the necessary changes and then click Save and Exit. Remember that passwords must be between six and twelve characters long (upper or lower case), and contain at least one number.
How do I add Login page to my Bookmarks?
With the Login page on your screen, select Bookmark This Page from the Bookmarks menu. Select the folder where you want the bookmark to be located from the drop-down list and click OK.
How do I make Login page my home page when I start Firefox?
With the Login page on your screen, select Options from the Tools menu at the top of your Firefox browser. On the Main tab, you will see a section called Startup. Click the Use Current Page button. Make sure that Show my home page is selected from the When Firefox Starts drop-down list.
How do I change which section appears when I first log in?
You can select any other section as a default section after you log in. To do so, click Settings at the top of the screen and select Session Options. Select the appropriate section from the Start session at drop-down list. Make sure you click Save and Exit.
Can I change the appearance of my online workspace?
You can select new Skins from the colorful icons at the top right corner.
What are POP3 settings for my internal email?
- Incoming mail server: mail.odmailbox.com, Server Port 110
- Outgoing mail server: mail.odmailbox.com, Server Port 25 (or 587)
- SMTP/Password Authentication required (select Same Settings as Incoming Server)
What are IMAP settings for my internal email?
- Incoming mail server: imap.odmailbox.com, Server Port 143
- Outgoing mail server: mail.odmailbox.com, Server Port 25 (or 587)
- SMTP/Password Authentication required (select Same Settings as Incoming Server)
Can I use MS Outlook to send/receive email to and from my internal email account?
Yes, you can use MS Outlook to send and receive your email by setting IMAP account in Outlook. To do so follow the steps below:
1. Go to Tools, Email accounts - Add New Email Account
2. Select IMAP
3. Enter the following information:
- Your Name: your name
- Email Address: full email address
- Incoming mail server (IMAP): imap.odmailbox.com
- Outgoing mail server (SMTP): mail.odmailbox.com
- User Name: full email address (this is important)
- Password: password to log in to your online workspace
- Log on using Secure Password Authentication (SPA) - leave unchecked
Click More Settings
Tab General:
- Mail Account: enater a name you can easily recognize
- Other User: leave blank
Tab Outgoing Server:
- Select checkbox My outgoing server (SMTP) requires authentication
- Select first radio-button: Use same settings as my incoming mail server
Tab Connection: leave unchanged
Tab Advanced: - Servers Port Numbers:
- Incoming server (IMAP): 143
- Checkbox This server requires an encrypted connection (SSL) - leave unchecked
- Outgoing server (SMTP): 25 (Note: some providers block port 25. If you are unable to send messages through port 25, change this port to 587)
- Checkbox This server requires an encrypted connection (SSL) - leave unchecked
The rest leave unchanged Click OK
Click Next.
If you have any other email accounts set up in Outlook, make sure that the new account is set as Default account (select it and click Set as Default).
Click Finish.
Now, go back to the main Outlook window and select the name you had given to the account in the left pane.
- Right-click on the the name and choose IMAP Folders from the menu.
- A popup IMAP Folders will open up. Make sure that checkbox When displaying hierarchy in Outlook, show only subscribed folders. on the bottom of the popup is unselected (empty).
- Click Query button (leave the field next to it blank)
- All your folders should show up in the Folders field (this may take several seconds if you have a lot of folders).
- Select all of them and click Subscribe
- Click OK to close the popup.
Again, go back to the main Outlook window and select the new account in the left pane.
- Right-click on the name and choose Update Folder List from the menu.
- Folders should be visible under the new account. If they are not, try to click the + and - icon next to the name of your new account several times, as sometimes the refreshing takes several seconds.
Can send/receive emails on my iPhone?
Yes, you can use iPhone to send and receive your internal email by setting IMAP account in iPhone. To do so follow the steps below:
1. Go to Settings, then Mail, Contacts, Calendar. Click Add Account...
2. Choose Other and enter the following information:
- Name: enter your name here
- Address: enter your full email address (e.g. jsmith@alfabeta.com)
- Password: enter the password you use when logging to your account online (this is case sensitive field)
- Description: enter a brief description of the account so you can easily recognize it
- Click Save
3. Details of the account should show up. Please make sure that IMAP (as opposed to POP) is highlighted on top of the screen.
4. Enter the following information
a) In the Incoming Mail Server
- Host Name: imap.odmailbox.com
- User Name: enter full email address again (e.g. jsmith@alfabeta.com)
- Password: enter the password you use when logging to your account online (this is a case sensitive field)
b) In the Outgoing Mail Server:
- Host Name: mail.odmailbox.com
- User Name: enter full email address again (e.g. jsmith@alfabeta.com)
- Password: enter the password you use when logging to your account online (this is a case sensitive field)
- Hit Save
5. iPhone will try to verify IMAP account information, which may take a minute.
- You should get an error: "Cannot Connect Using SSL. Do you want to try setting up account without SSL?"
- Select NO.
- Tap "Save" again. On the confirmation popup This account may not be able to send or receive emails. Are you sure you want to save? Confirm Save.
6. You should be back in the main Mail, Contacts, Calendar screen. Tap the name of the account again. Scroll down to Outgoing Mail Server. SMTP should say mail.odmailbox.com. Tap the little arrow next to it. Primary server should say mail.odmailbox.com - On. Tap the arrow next to is. Confirm that the information entered is correct:
- Server: On
- Host Name: mail.odmailbox.com
- User Name: your full email address (e.g. jsmith@alfabeta.com)
- Password: correct password
- Use SSL: OFF
- Authentication: Password
- Server Port: 25 (Note: Some providers block port 25. If you are unable to send messages through port 25, change this port to 587)
7. Go back to the account settings. Scroll down and tap Advanced on the bottom of the screen. Change the following information:
- In Incoming Settings tap Use SSL to turn it OFF
- Change Server Port to 143
8. Exit Settings and go to your Mail. Your new account should be visible there. Tap it to enter. iPhone will check for new messages and pull all your online mail folders.
9. Last step is to adjust the iPhone's Mailbox Behaviors for messages deleted, drafted and sent from iPhone.
- Go to Settings, Mail, Contacts, Calendar, select the account and go to Advanced. In Mailbox Behaviors section do the following:
- Tap Drafts Mailbox. Scroll and find Drafts folder in the three under On the server. Go back, Drafts or On the Server should be visible nest to Drafts Mailbox
- Tap Sent Mailbox. Select Sent folder in On My iPhone section. Go back, On My iPhone should be visible next to Sent Mailbox
- Tap Deleted Mailbox. Select Trash folder in "On My iPhone" section. Go back, On My iPhone should be visible next to Deleted Mailbox
You can go to the main screen and tap Mail icon in your iPhone to see your messages.
Can I access other POP3 email accounts in my workspace?
You can set your POP3 email account by going to Tools in the Messages section. Click Email Accounts and select POP3 Account Email. Click New and enter all the information regarding your home email account. You may have to contact your email provider for the necessary information. Click Validate button. If account has been validated you can turn it On. Remember to Save and Exit.
I accidentally deleted an important email. Is it lost forever?
After an email is deleted, it is moved to folder Deleted. You can move a deleted email to a different folder by drag-and-dropping it. You can also restore it (move the the original folder); to do so, highlight the email and click the Restore button on the Command Row.
I will be on vacation next week. How do I get my emails to automatically respond to people with that information?
- From the Messages section, click the Tools icon and select Auto Reply.
- Select address to which you want to set up Auto Reply and click Edit button.
- Select the Auto Reply message from the dropdown.
To crate or edit a new Auto Reply message:
- Click "Create or edit auto replies"
- Click New and type your message (e.g., “I will be out of the office until Monday, June 3. If you need immediate assistance, please contact John Smith at ext. 123”)
- Give the message a name by which you will identify the message and click Save and Exit.
- Select the appropriate Auto Reply from the Select Auto Reply drop-down menu.
- Click Save and Exit.
Remember to turn off the Auto Reply after you come back to the office. To do so go to Tools - Auto Reply, select the email address and click "Turn Off" button.
My Inbox is full with emails that I don’t want to delete, but don’t need right now. Is there any way I can move them somewhere?
It’s a good idea to organize your emails into Personal Folders and Subfolders. You can create Folders for specific clients or projects, and move or drag and drop those emails into them. To create folders and subfolders:
- Go to Tools and select Folders.
- Select "Personal Folders" header in the folder tree. If you want to create a subfolder of any other folder, select the folder in which you would like to place the subfolder)
- Click button New
- In the New Folder popup enter the name of the folder and click Save and Exit
- Your newly created folder should be visible in the Folders section on the main page
- Click Close on the Message Folder popup if you are done, or hit New to create more folders.
You can also set up message management rules so that all future relevant messages will be sent directly to a particular folder.
How do I move a document from my computer to my online workspace?
From the Documents screen, click Upload from the Command Row. Click Browse to locate the file on your computer. Click Folder to select the Personal or Private folder or subfolder where you want the document to be stored.
How do I change the default location to download individual documents?
In your Firefox browser, click Options from the Tools menu. On the Main tab, click the radio button that says Save Files To. Click Browse to select the new default location for downloading documents.
I just accepted an email invitation to an Event. How can I see the Event on my Calendar?
Use the Navigation Icons at the bottom of the Workspace to move from the Inbox to the Calendar. Select the date of the Event on the Calendar.
My Calendar is only showing me the current day. How can I see an entire week’s worth of Events on my Calendar?
You can change the Calendar View by clicking the icons to the right of the Folder drop-down list. You can view the Calendar in six ways: Today, Day, Work Week, Full Week, Month.
I only work a three-day week. Do I need to have the entire week displayed on my weekly Calendar?
You can customize the days and times your Calendar shows by clicking the Tools icon and selecting Preferences. Check the boxes of the days you work and select your hours from the drop-down lists.
I have an important conference call later that takes priority over anything else. How can I convey this to my co-workers?
When setting the Event on your Calendar, go to the Show Time As drop-down list and select Busy.
There is a lot of information shown on my Events List that I do not need to see. Can I change which fields are shown?
Click Settings from the Display icon. Select Custom List from the drop-down list. From there you can decide which fields are displayed on your Events List. You can also change the sort order of the fields by clicking Sorting.
I am on a project team with five other people. Can I send everybody on the team email without having to type their names every time?
You can create an email Distribution List to communicate with everyone involved.
My personal Contacts are listed alphabetically by the company they work for. How do I change this so that they are sorted by their last name?
In each Contact, change the File As to Last, First.
I have a report due on the last Friday of every month. How do I set this on my Tasks?
When creating the Task, click Recurrence. Click the radio button that says Monthly and use the drop-down lists to select the recurrence pattern.
How can I remind a co-worker that we have a meeting this afternoon?
Go to Reminder in the Meeting Event. You have the ability to send reminders via email or text message to three different addresses.
I am always losing notes I’ve written on sticky pads. Can I store a small piece of information somewhere so that I can easily retrieve it?
The Notes section allows you to write down brief thoughts and ideas without having to open a document or worry about it getting lost.
